Your ticket will be checked and refund calculated. What are the terms and conditions for Solo tickets? You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. If you have more than one Solo or Saveaway ticket on the smartcard, the bus driver will ask you which one you want to use when you first board the bus. Or … It's not immediate. You can load Saveaway, Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Buses, except on routes 401 and 601, with a top-up fare maximum of $20 V/Line trains with cards including pre-loaded fare money Stations between Melbourne and Geelong, Ballarat, Bendigo, Traralgon and Seymour with cards including pre-loaded fare money. The Walrus card covers travel on buses, trains and ferries around the region. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. You will need to enter your personal details, including your name, address and email address and you will then be asked to select a password for security. Using a simple interface, cards can be read into a wallet to be written or emulated later. We are sorry for any inconvenience caused. Walrus cards are available from any PayPoint store around the region as well as at Merseytravel Travel Centres. Adult/Young Person Solo day, weekly, 4-weekly and term time tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. The young person’s monthly solo bus pass is the latest product that can be loaded on to the Walrus card, which was first introduced to Merseyside in 2014. Touch a pink card reader. You can register for an online account and link your smartcard & multiple other smartcards to a single account. After initially just offering Merseytravel tickets, last year saw the introduction of Arriva and Stagecoach tickets which can now be loaded on to Walrus cards. No, you can register your Walrus card online. You can also see the date that your ticket is due to expire. Related information. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. I have activated my ticket on board the bus – why does the status still show as “pending”? Please keep hold of this to help staff with any queries. When you board the bus and place your smartcard on the driver’s ticket machine your ticket will be collected and activated if you chose to do so. A Pop blue card gives you special discounted fares on Metro - just £1 single or £2 all day - that are much cheaper than buying adult Single or Day Tickets. The minimum auto top-up amount is $20. Special celebration coming up? When you have completed your online ticket purchase you will be sent an email confirmation. At the moment this level of detail is unavailable but we are hoping to introduce this in future. Refer to the list of regions on this page for places you can top up in your … Your tickets will be available to load to your card next time you board the bus. Where can you get a Walrus card and load up tickets? Our MetroSmart website is mobile friendly, the site can be accessed online, via your mobile phone or tablet. I don’t currently have a MetroCard - how do I get one? You can also track your online ticket purchases and view the status of your ticket and expiry dates. The bus driver told me that they can't do it and don't have that facility and that I would have to go to a newsagent etc. Similar to London’s Oyster card, it allows people to load up tickets for bus, train and ferry journeys onto one simple card and was introduced in 2014 with the aim of getting more people to use public transport. You don't need to top up your card before you travel or worry about running out of credit. Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging. Ferry - Ferry staff will ask you to show them your card and they will hand you a boarding pass. Hold it flat against the reader until the gates open. The Walrus card is Merseyside’s smartcard for public transport across the region. You can buy your Category A paper ticket on the bus. You can top up your Bee Card on this website, with your bus driver or at locations in your region. The unhappy commuter took photos of the incident as it was taking place. At the moment you have to load up your tickets at the Travel Centres or with drivers when it comes to buses. If you have not used your ticket and it is still within 3 months of the ticket purchase date we will refund a Solo. Your receipt should display this information, or if you have purchased online you can check this in the “My Tickets” section. This will be useful in particular for families. They sell their own weekly tickets, as well as the new 'Solo Day' ticket (valid on all buses across Merseyside). If you plan to travel in less than 90 minutes: Top up your myki smartcard at a myki machine or Quick top up machine; Top up your Mobile myki using the Google Pay app. Your one stop resource for Bus, Train and Tram Timetables, Journey Planner, Metrocard, Service Updates, News and more! No trains are running from the station. Top up your Oyster card or add Travelcards and Bus & Tram Passes. Change the billing details for your Opal account. Use go card on all TransLink bus, train (including Airtrain), ferry and tram services in greater Brisbane, Ipswich, Sunshine Coast, and Gold Coast regions. i tried to change the address on my oyster card but it only takes uk addresses (used to live in london so i still have uk address but credit card is australian address) Top up online and load your purchase onto your card at a Metro station validator, gate or ticket machine. For more information, visit Buy a myki and top up Auckland Transport is responsible for Auckland's transport services (excluding state highways). Ste Rickards took these photos on a Stagecoach bus despite having his Walrus card and a valid receipt. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. Simply click the “Register” button on the home page and follow the 2-step registration process. A beep and green light confirms a successful tag on or tag off. Change. In the unlikely event that your card doesn’t read but you believe that it is valid please visit a Merseytravel Centre. Bus & Tram Pass. You can add any amount between $1 and $200. The visitor attractions scousers would LOVE to have in Liverpool. You could save money by using pay as you go. Change the address linked to your Opal card. Walrus process: Give money, give Walrus card, put card on scanner, wait to register ticket, print receipt for customer, give Walrus card back, give receipt. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. There will be an admin charge of £5.00 for all refunds which will be applied to your refund. To do this they have just launched the young person’s monthly solo ticket, which can be loaded up on to the Walrus card. My card is not working on board the bus. This will show the ticket type, price of your ticket and when your ticket will be available to collect. Choose where you’ll be travelling and how many days you need. The Walrus card is Merseyside’s smartcard for public transport across the region. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. If you get a Walrus card you can load Merseytravel’s Saveaway tickets (one day, off peak) or Solo tickets (weekly and monthly) onto it. Stolen or damaged card. We have recently introduced MetroCard, a smartcard for public transport tickets. Walrus is definitely still a work in progress but after its introduction in 2014, the card reached a million ticket sales last February, making it the most active of its type outside the capital. The easiest way to maintain your Opal card balance is via the auto top up feature, which links your Opal card to a credit or debit card. Bus - When you get on the bus, place your Walrus card against the payment symbol until it goes green - then on you go. You will then be able to register your smartcard and buy Adult Solo tickets online. We aim to have normal service resumed as swiftly as possible. Merseytravel and the region’s public transport operators say the plan is to “transform” the approach to ticket buying in the Liverpool City Region. Please make sure that you have a valid ticket for the day and area of travel loaded on to your smartcard. Walrus bosses are keen to get more young people using public transport across Merseyside. Ticket types for Category A and B paper tickets. Login to your account Use your Opal card number (unregistered cards) About Opal Get an Opal card Check Opal balance Top up Opal fares and payments Transfer balance Block an Opal card Report lost or stolen Activate an Opal card No, this is perhaps where the Walrus card currently falls down in comparison to other similar products. How do I get a receipt for proof of purchase? Presumably it would be possible for them to sell a Saveaway onboard, but they really have no incentive to do so as this would undercut their own day tickets. Change the email address linked with your Opal card. When you subscribe we will use the information you provide to send you these newsletters. What is a MetroCard and is it different to a Walrus card? Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. Contactless and Oyster account Sign in. Adelaide Metro brings the Adelaide Public Transport system together. We are continually developing the MetroSmart website and will be extending the range of tickets available and the self–serve options to enhance our service. Top up your Opal card at a service centre. Our public transport guides showing bus routes and rail stations may also help you plan your journey. To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. Payments online can only be made using an Australian issued Mastercard or VISA. Pay as you go fares and daily caps are the same as Oyster. Your Solo ticket will be available to add to your smartcard generally within 24 hours of purchase. The scanner has a noticeable lag on it. You can also load your purchase onto your card on these bus services: Durham Park & Ride; Stanley Travel's 40, 40A, 40B; Local Link services in Redcar and Cleveland. The MetroSmart website will only show your online ticket purchases. Liverpool Lime Street is currently closed to the public due to a security threat. yes, my oyster card is already registered but because my credit card address and the address on my oyster card don't match, the system won't charge my card so i'm unable to top up online, which is a little annoying. We know you’ll have lots of questions about MetroCards and how to use the smart ticketing website so we’ve put some together here. Walrus, which has the eventual aim of replicating London’s hugely successful Oyster card, has been making steady progress ever since its arrival - although those behind it accept there is still work to be done. When you tag on, the card reader will display your remaining balance. Report a lost or stolen Opal card. The tag on tag off bus card gives bus passengers cheaper fares in nine regions around New Zealand, including Otago. But there are still plenty of people who are unaware of what the Walrus actually is and how, where and when it can be used - so here is everything you need to know. Catching the bus with the Bee Card is much easier and quicker. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from “pending” to “active”. Ticket Vending Machines: Passengers are able to conveniently top up their MyWay card instantly for bus, and light rail, as well as check their MyWay balance or purchase a single or daily adult or concession ticket using these machines. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here or visit the www.merseytravel.gov.uk. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. From Liverpool to London by train... in just seven minutes! You can buy a myki Pass for 7 days or anywhere between 28 and 365 days. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Sometimes they’ll include recommendations for other related newsletters or services we offer. Train - Place your card on the symbol the payment symbol at the station rail gates. Top up your PhotoCard with money-saving MyDay, Week and Month bus only or bus and train travel tickets that cover unlimited journeys on any bus or train in West Yorkshire Simply load your Blue Under 16 or 16-18 PhotoCard with MyDay, Week or Month tickets through the android MCard App, at Payzones, MCard ticket machines or Bus Station Travel Centres. I have a Walrus card - do I need to change this to use the MetroSmart website? We can help you register the card and load your concession at our offices located at Terrace Junction, Level 2, 1092 Frankton Road, Queenstown. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo tickets and store them on the card. Grab a go card today for cheap fares, easy transfers and convenient top-ups! Arriva and Stagecoach can now issue Walrus cards on board the bus. You can buy your Category B paper ticket on the bus. The MetroSmart website allows you to buy a range of Solo tickets online. explains more about how we use your data, and your rights. No, you can register your Walrus card online. As well as an easy tag on tag off system, it also offer benefits such as setting up an online profile for topping up and the ability to manage multiple cards. I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre – but it is not showing on my recent purchase history? To get a concession you need to register your Bee Card and input your birthdate at www.beecard.co.nz. Each refund is calculated based on the % used in line with relevant weekly or monthly prices. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. Arriva and Stagecoach weekly adult and young persons’ tickets, which are also available on Walrus cards can be bought from bus drivers. You must provide your smartcard and the receipt or email confirmation for that ticket. If you are buying a smartcard for the first time you will receive a new MetroCard. Your top-up won't load onto your card until you touch on at a card reader. You can also check the status of your ticket here to make sure that it has not expired. Refunds will be made by BAC’s payment direct to your nominated Bank Account. How to top up your card. If you have previously bought a ticket on the website you can simply click on the “buy again” button to speed up the process. At the start and end of each journey, place your SmartRider card over the picture of the card on a card reader on the bus, on the ferry or at the train station. This means anyone aged 18 and under can load up just one ticket onto their Walrus card and use it for any bus travel around the region for a month. Our. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. We will refund the unused part of a Solo 4-weekly Solo, term time or annual ticket in line with our refund policy. Tickets are available as full fare or … Pretty well. My usual bus allows me to top up my Go-Card, but this afternoon I tried to do the same on a Brisbane City Council bus. I use my MetroCard or Walrus to buy Railpass tickets. If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151 330 1000. It's a considerably slower process than a paper ticket. Ticket vending machines are touch screen based and user-friendly, allowing a simple and fast transaction where you can purchase more than one single or daily ticket in one … This fee is to cover the card production and distribution costs. It is hoped the Walrus will make buying tickets more convenient and will simplify the system overall. These only become active on first use. You can purchase MyWay: from a recharge agent – there are over 40 across Canberra, issuing standard (adult), tertiary, concesion, and student MyWay cards. Things to remember: The first time you activate auto top-up, the money will be deducted from your credit or debit card immediately. 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Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of adult Solo tickets. ; online – complete the standard (adult) MyWay application or student MyWay application (allow up to 7 days for postage; postage charges apply). You can complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. go card is TransLink's electronic ticket to fast, easy and convenient travel. Who should I contact with any queries? From roads and footpaths, to cycling, parking and public transport. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. It’s a good idea to top up your Bee Card with funds in case you do want to travel outside of the SuperGold free travel hours. Can I add more than one smartcard to my online account? You'll never have to worry about waiting in line to top-up your go card or running out of money on your card again. You can also call us on 0800 ORBUS QT (0800 672 87 78). Before the registration process you must read and accept the terms and conditions. The best part about go card is it's: My card is not working on board the bus. To coincide with the launch of the MetroCard Merseytravel has launched a website to allow you to register your Merseytravel smartcard and buy tickets online. You can also see the expiry date of the card itself, giving you time to buy a new MetroCard if necessary. However you can get a visitors pack from the skybus terminal which gives you a myki, money pre-loaded onto the myki (enough for the trip into the city where you can then re-load) and discount vouchers and maps of public transport. Keep your receipt or email confirmation as proof of purchase. Your StagecoachSmart card will remain valid in the Merseyside megarider+ zone if you currently buy (or top up) your bus ticket at stagecoachbus.com.